WBCollect.com Ordeal (Update #1)

This is just an update to the ordeal I am having with WBCollect.com.
The background is detailed in this post here.

I logged a dispute with Paypal on Monday on my first order (ordered on September 17, 2013). Haven't heard any reply from them yet.

I was thinking today, since emails are private between the buyer and the seller, it is easy for the seller to ignore them and not be effected since no potential or current buyers would know about it. So what better way to get their attention than to post on their social media site, right?

I logged onto Facebook and search WBCollect, and there they were! Saw the most recent post of another buyer saying how good WBCollect is and how fast they ship. So I posted a reply to that with, "Not so here, 3 weeks no shipping, no reply to emails, now going through Paypal to get my refund."

Then after dinner, literally within 15 minutes of my post, guess what?
I FINALLY get an email reply from WBCollect.
Here's their email:

I'm assuming your Jackson Chung ?
This order shipped I was waiting on completing the refund hoping the item
would show up I will process it tonight when i get near a computer wasn't
able to from my phone I will also verify your other orders have shipped any
questions email me directly at wbbuystoys@gmail.com

Your order has been updated to the following status:
New status: Pending

Please reply to this email if you have any questions

I went back to check their Facebook page and of course my reply was deleted, as expected.

If I do end up getting the item AND the refund, I will gladly send the money back.
It's one or the other, I want the toy if possible, but if not, then I would like my money back please.

Again for background on this post, go here:
http://toys-n-more.blogspot.ca/2013/10/wbcollectcom-ordeal.html

WBCollect.com Ordeal

Have anyone else order from WBCollect.com? I discovered this site from my local forum quite a while ago, maybe around early last year. When I found out about them, I was collecting Marvel Universe and they had a lot of loose figures for very good prices. The best part is they ship anything loose for free (even to Canada!), so that was very attractive. I've ordered some small items from them several times and it has all gone well. Although it does take about a week for the order to process and then be shipped out. I received my items for the first few orders I made with them.

Then I believe it was early this year when I ordered a Transformers Shockwave from them. At that time, those figures were still elusive up here in Canada and ordering from WBCollect came out to be about the same price as buying it locally so I ordered one. I waited for 3-4 weeks and my order status was still in processing. I emailed them and never got a reply. In the end, I had to go through Paypal to resolve it.

There was a period that I avoided ordering from them after that experience. Then I guess about a month ago, when those 6" Star Wars Black Series came out and I saw them on WBCollect, I decided to have a go with them again. I received the figure promptly after the initial one week of processing. So I figured that time with the Shockwave might just be a fluke.

So about a month ago, I made three orders with them, total came to just under $100. And again, it has been 3 weeks of processing. I was thinking to myself...oh no not again with this crap! I emailed them 2 times with no reply. And finally again, I am resorted to going through Paypal to get my money back. I just sent the dispute for the first order which I made on September 17, 2013. So it has been well over 3 weeks....and tada still processing!

This is just a post to warn those who are considering ordering from them. Their prices are tempting and they have some cool stuff that are probably hard to find elsewhere. But beware...after this second time...I am just going to stay clear from this store for good!

P.S. I will update this when I get a reply from them...or get my money back...